Frequently asked questions

General questions

My Connection is slow, what can I do?

To get the fastest connection speed, please, connect to the location closest to yours. Changing to L2TP protocol might also help with speed, depending on your location. You can try to set up LT2P connection using instruction on our website: or

I have lost/forgotten my username/password?

If you have forgotten or lost your password, please, follow this link: After that, in the field enter the login of the account from which you have forgotten the password. And within a couple of minutes you should receive an email with a button to change your password.

I can’t connect to a VPN – what should I do?

If you can't connect to VPN, please contact us directly by email at What information should you provide us?

1) Your operating system;
2) Tell us which network you use - Wi-Fi or 3G/4G.
3) The server to which you are trying to connect, for example: US, Russia;
4) Error name /code (a screenshot of the error is preferable).

This will help us understand your problem and solve your connection issue.

Basic VPN

What is VPN?

VPN stands for virtual private network, a secure tunnel between two or more devices.
Connecting to a VPN gives you an encrypted connection to the internet.
This allows you to stay private, stay secure, and access the online content you want—no matter where you are.

What can I do with a VPN?

A VPN is a multi-purpose digital survival tool. You can use your VPN to:

1) Hide your real IP address and surf the web with absolute privacy
2) Protect your confidential information (such as e-banking credentials or social media passwords) through VPN encryption
3) Unblock and access your favorite websites and social media platforms
4) Stream and download anything securely, anonymously, and with no limits
5) Get discounts when you shop online

What services can I access with a VPN?

A VPN helps you access a range of online TV shows, social media sites, and news providers safely and securely.

Why do I need Seed4.Me VPN?

You need Seed4.Me VPN if:

    You’re concerned about your privacy.
    If you don’t want websites, your ISP, or hackers snooping on your activities, then a VPN provides the protection you need. Seed4.Me VPN encrypts your data while it’s in transit, making it unreadable for third parties.
    Seed4.Me VPN also hides your IP address and location by giving you an anonymous IP. At Seed4.Me VPN, your security is the top priority. Seed4.Me VPN does not log your browsing activity.
    You need to access blocked or censored content.
    If you live in a place where some sites or services are blocked or censored, then you can connect to Seed4.Me VPN’s secure servers in any of 28 countries and surf the web freely.

Will a VPN slow my internet connection?

This is possible with any VPN, but the difference is often unnoticeable. Furthermore, if your ISP is throttling certain types of traffic, using a VPN could actually boost your speed.

Promo code

Where do I enter my promo-code?

Promo-codes can be entered during the registration process on the top-right corner of the registration page.
If you're having troubles redeeming your promo-code, please, write to us at

I forgot to enter promo-code, what should I do?

If you forgot to enter your promo-code during the registration, just contact us at and tell us the promo-code you wanted to use.

Seed4.Me Subscriptions

How much does Seed4.Me VPN cost?

Seed4.Me VPN offers five standard subscription plans. Subscriptions cost $1 for one-day plan, $2 for 1 week plan, $5 for 1-month plan, $10 for 3-months plan and $36 for 1-year plan.
Each subscription comes with a money-back guarantee, so you can try the service risk-free.

Is Seed4.Me VPN free?

No. Seed4.Me VPN is a premium VPN service, although a free 7-days trial is available when you download the application.
Also there are always situations that we can get behind so if you think that yours is one of those - feel free to contact our support at and explain the situation.

How does the money-back guarantee work?

Seed4.Me VPN is confident you will enjoy our reliable fast VPN. If for any reason you’re unhappy with your experience, you have a right to get reimbursed on any Seed4.Me VPN plan you chose.
Just get in touch with the Seed4.Me VPN Support Team at

What do I get with my subscription?

Each subscription comes with access to all Seed4.Me VPN apps and server locations. You can download Seed4.Me VPN apps on as many devices as you’d like, or use the manual configuration instructions.

How do I pay for my subscription?

Seed4.Me VPN accepts payment via bank cards (Visa, MasterCard), PayPal, WebMoney, Perfect Money, Yandex Money, QIWI, WeChat and Bitcoin.

How many devices can be connected simultaneously?

For manual PPTP / L2TP settings we give 3 connections.
If you use our applications, we do not strictly limit the number of connections, you can share the login with a friend, but you can’t share data (login and password) on forums, etc.
If you need more PPTP / L2TP connections, write to our support:

What devices and platforms do you support?

We support Windows, Mac, iOS, Android, Chromebook, Linux(*nix), and some routers.

Do you offer static or dynamic IPs?

Seed4.Me does not provide dedicated, or static, IPs.
This is because Seed4.Me IP addresses are rotated regularly. When you connect to an Seed4.Me server, you’ll be given the best possible IP available. It may be an IP address you connected to before, or you may get a different one.
Seed4.Me rotates the IP addresses used by all customers to increase user anonymity and safeguard your privacy.

But if you really need a static IP you can try and contact our support at and we will see what we can do for you.

Do you log my data?

Seed4.Me is a privacy-focused company that does not store activity logs or connection logs of our users. Seed4.Me does collect minimal information about the usage of our services in order to identify and address technical issues, but this information cannot be used to connect you to any specific activity or behavior.

Do you have a referral program?

For now we have an affiliate program which you can join here:

How do I sign in to my Seed4.Me account?

If you're on your PC, press on the 'Menu' option in the top left corner of the application and type in your email and password.
If you're on a mobile device, then you would need to swipe the upper menu until you see the "Profile" button. Press it and proceed to type in your email and password.

How do I install Seed4.Me?

You can install our application from our website: or

What is kill switch?

The Kill-Switch is a feature that is written into the software of top VPN providers that, when enabled, will make sure your IP Address isn't accidentally exposed in case of a dropped connection with the VPN server.
When enabled, the kill-switch will instantly kill your internet connection in the event the VPN connection fails

How do I contact you directly?

If you want to contact us directly, please, write to us at and we will gladly help with your problems or answer your questions.

Do you support IPv6?

Currently we do not support IPv6.